A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It is an efficient way to get some info about the hosting services or get some issue resolved as you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the lower possibility of errors any time you exchange information like usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the agent examines the issue in question. Also, you'll be able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the telephone rates that you'll need to pay in case you're calling to a different country.
Live Chat Support in Hosting
Together with the phone and ticket support, we offer live chat support as well. You can get in touch with us every single day, including weekends and holidays, and we will give you more details about the Linux hosting service that we offer if you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for entirely technical issues you'll have to open a ticket to our technical support team, since such issues need more time to be dealt with, you may still contact us on the live chat for some tech information. To give you an example, we can help you set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all our Linux semi-dedicated servers, you're able to get the answers for any questions you may have or get lots of troubles dealt with rapidly. The service is online every day, so that you're able to contact a representative even on holidays and weekends. If you're not sure which plan would be better for your sites or if our advanced cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. In case you're a current customer, you'll be able to receive more information about account settings, billing issues as well as a number of common tech troubles you may encounter, for example if you can't set up an email account in a client on your computer. The live chat will save you considerable time regardless where you are or when you get in touch with us.