If you ever have any queries connected with your hosting plan or if you face a problem with your websites, you’ll need to contact the respective hosting provider’s customer support team. It may not make a difference how promptly they will reply when you have an enquiry of a general nature, but a problem such as a blundered web application update, for instance, may lead to your site becoming broken or unreachable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the website will be out of order. If you offer services or goods online, any outage will disruptively influence your site and you can lose current or prospective visitors. Lots of hosting providers, predominantly resellers, answer e-mails and trouble tickets within 24 hours, but in the digital space this is much too long, since clients will scarcely ever come back to a site that isn’t working correctly over extended periods of time.
One-Hour Response Guarantee in Hosting
Our Linux hosting service come bundled with a 1-hour reply time guarantee, which suggests that irrespective of what enquiry or obstacle you may have, we’ll always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our technical support team members will be at your service 24-7, even on holidays and weekends, which goes to say that you will get immediate help whenever you need it. We understand how expensive time can be, so by the time we answer your support ticket or e-mail, we will have investigated the matter and, in case we haven’t sorted it out, we’ll supply you with more details about what you need to do on your end, if the case demands this. With our support service, you can be sure that there will be somebody to lend you a helping hand immediately, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our remarkably fast support service. You will obtain a response to any support ticket submitted via the web hosting Control Panel or e-mail sent to our client and tech support staff in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes substantially less time to investigate and sort out a problem. We’ll supply you with more information if the solution entails something that has to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be the same and since our support staff is available 24x7, you’ll receive swift help for any technical, billing or general issue regardless of what time it is.