If you have ever had a hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for a lot of things it's better to consult with a live person over the phone instead of exchange tickets or e-mail messages. If you'd like to learn more about a specific service before you buy it or if something small-scale should be made, for example, it is really much easier and quicker to do it live. When you're able to seek the advice of representatives by phone, it is also very likely that you are working with a real hosting provider, not just a reseller. The type of support that you'll get over the telephone differs between different suppliers - from general matters to experienced technical support. Generally most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complex technical matters are resolved through email and / or tickets.
Phone Support in Hosting
Our hosting packages feature phone support fourteen hours per day even on public holidays, therefore if you don't have an account yet, you are able to phone us and find out more about our services or whether we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you are able to call the number which is closer to you. In case you are an existing customer, we will assist you in a timely manner with any general and billing matters as well as with multiple tech issues to save you time and efforts - we are aware of the fact that in some cases it is quicker to talk to a live person and get things done promptly. Certainly, some problems cannot be resolved over the phone, so if this is the case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours a day. In case you are not sure which plan is suitable for your web sites, you'd like to learn more about a plan's features or you're looking for any other kind of information about our solutions, you will be able to call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support agents will help you. In case you already own an account, you're able to get in touch with us about sales and general matters, although we're usually able to help with a large number of tech issues as well. For entirely technical troubles you'll need to employ our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if the issue needs more time to be dealt with or it has to be escalated to our system administrators.